Terms and Conditions
These General Terms and Conditions govern the purchase of services offered on the website https://hotelfaisaneragolg.es, owned by HOTELES 601, S.L. (hereinafter, Hotel La Farm).
The purchase of any of the services implies full and unreserved acceptance of each and every one of the General Terms and Conditions indicated herein, without prejudice to the acceptance of any Special Terms and Conditions that may apply to the purchase of specific services.
These General Terms and Conditions may be modified without prior notice; therefore, it is advisable to carefully read their content before purchasing any of the services offered.
Hotel Faisanera Golf, in compliance with Law 34/2002 of July 11, on Information Society Services and Electronic Commerce, informs you that:
- Its company name is: HOTELES 601, S.L.
- Its trade name is: HOTEL LA FARM.
- Its Tax Identification Number (CIF) is: B-85004463
- Its registered office is located at: Plaza de la Fruta, 2. 40100 La Granja de San Ildefonso. Segovia
- Its registered address is: Crta, CL-601, km3, 40194 Palazuelos de Eresma, Segovia
- Registered in the Mercantile Registry of Madrid, Volume 32768, Folio 83, Page M-428988
To contact us, we offer several methods, detailed below:
- Phone: +34 921 47 42 12
- Email: info@hotelfaisaneragolf.es / reservas@hotelfaisaneragolf.es
- All notifications and communications between users and Hotel La Farm will be considered effective for all purposes when made through any of the means detailed above.
For safety and comfort within our hotel, please remember the obligations you have during your stay:
Guests are responsible for leaving their rooms in the same condition as when they arrived.
The following are prohibited for guests of this hotel:
- Smoking in the rooms.
- Damaging walls, ceilings, sheets, televisions, furniture, bathrooms, or any other equipment in the room. That is, anything that might require repairs to the room.
The surcharge for non-compliance with the above will be:
- €210 in case of smoking in rooms (see measures for eliminating and reducing smoking in rooms).
- To be assessed by hotel management in case of damage to the rooms.
To guarantee that the client will be responsible for any damage, the credit card number will be taken as a deposit.
It is also prohibited to:
- Accommodate more people than the maximum capacity established for the accommodation unit.
- Offer lodging services to third parties in the accommodation or use it for purposes other than those for which it was rented.
- Introduce explosive or flammable materials or substances, or others that may cause damage or Disturbing other occupants of the building.
- Performing any activity that contradicts the usual standards of coexistence, hygiene, and public order, or that prevents other users of the building from resting normally.
- Bringing animals in without the company’s express authorization.
Smoking is prohibited throughout the building, especially in the rooms. A series of measures will be implemented to combat this problem:
SANCTIONS POLICY:
- A €210 fine will be applied to anyone found smoking in our rooms.
- A deposit will be required to cover this and any other damages.
- They will be asked to leave the hotel.
- And their details will be recorded to prevent them from booking again.
DETECTION OF ROOMS WHERE SMOKING HAS OCCURRED:
Every morning, housekeeping staff will check which rooms have been used for smoking and report the room number to reception.
This information is also available to guests on signs throughout the hotel reminding them that smoking is prohibited.
If, as a matter of company policy, a guest is not asked to leave the room, and the situation persists, the corresponding penalty will be applied.
Please note that these measures are mandatory and have been in effect since September 6, 2022.
The services offered, along with their main features and price, are displayed on the screen.
Hotel Faisanera Golf reserves the right to decide, at any time, which products and/or services are offered to customers. In this way, Hotel Faisanera Golf may, at any time, add new products and/or services to those currently offered.
Likewise, Hotel Faisanera Golf reserves the right to withdraw or discontinue offering any of the services at any time and without prior notice.
This is without prejudice to the fact that the purchase of any of the services may only be made through any of the means made available to customers.
Once on https://hotelfaisaneragolf.es, to access the booking and contracting of the various services, the User must follow all the instructions indicated in the purchase process, which will imply reading and accepting all the general and specific conditions set forth in this document.
Hotel Faisanera Golf aims to guarantee the availability of all services, extras, and experiences advertised on www.hotelfaisaneragolf.es. However, if any requested service, extra, or experience is unavailable, the hotel may, in accordance with its cancellation policy, substitute the requested service within the timeframe specified for each case.
To make any reservation, the client must be of legal age.
In addition, the client must register all the required information in the booking engine; this information must be truthful, accurate, and complete regarding their identity, and the client must expressly consent to this by accepting the privacy policy.
It is also recommended that the client print and/or save a copy of the purchase conditions when placing their order, as well as the confirmation sent by Hotel Faisanera Golf via email.
For reservations of more than 5 rooms, different rates and conditions will apply.
INVOICING
Once the reservation services, extras, and/or experiences have been paid for, you will receive the corresponding invoice. The client consents to receiving this invoice electronically.
The prices of services listed at Hotel Faisanera Golf are expressed in Euros, unless otherwise stated, and are guaranteed for the duration of their validity, except in the case of printing errors and regardless of the final amount of the reservation.
SERVICES
The final prices of all services, along with their characteristics, offers, discounts, etc., are shown for each service offered at www.hotelfaisaneragolf.es
Services include applicable taxes.
Service prices may vary at any time. In this case, the price applied will be the one in effect on the date the order is placed. In any event, the final cost will be communicated to the customer during the online purchase process before they finalize their acceptance.
We offer the following payment methods:
A. By credit or debit card.
If it becomes necessary to process any return or cancellation of the order, the amount will be refunded to the same payment card.
B. By bank transfer.
By cash deposit or bank transfer to: Bank: . Account number: . When making the transfer, please indicate the customer’s name and order number.
C. Cash.
Each rate type may have specific conditions for modifying or canceling a reservation. Therefore, modifications or cancellations of confirmed reservations will be subject to the specific conditions outlined in the rate terms and conditions, which were communicated to the customer during the booking process.
Any modifications or cancellations must be requested from the establishment via the email address available on the website or in the booking confirmation, or through the “Manage my booking” section of the website, indicating the email address provided at the time of booking and the booking reference.
If the customer wishes to modify the reservation and the type of reservation allows it, they will be subject to the conditions regarding availability, price, additional services, etc. that the Establishment had at that time.
RIGHT OF WITHDRAWAL
For the purposes of the provisions of Article 103 l) of Royal Decree-Law RDL 1/2007, the Customer does not have the right of withdrawal.
The cancellation policy for reservations is as follows: guests may cancel or modify their reservation free of charge up to 24 hours prior to arrival. After this time, the hotel reserves the right to charge the guest for the first night of the cancelled reservation.
All experiences offered by Hotel Faisanera Golf to its guests are subject to specific cancellation policies from the respective providers.
To file any complaint or claim with Hotel Faisanera Golf, customers should contact the customer service department at info@hotelfaisaneragolf.es. In accordance with the EU Regulation on Online Dispute Resolution for Consumer Disputes and pursuant to Article 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform, which is available at the following link: http://ec.europa.eu/consumers/odr/.
These terms and conditions shall be governed by current Spanish law. The language used will be Spanish.